Gilead Sciences
Summary
Gilead Sciences is the largest global biopharmaceutical company, but due to the size of its sites, they did not have a method to call and manage support staff - specifically IT staff. The prior process to request staff was to have the end user call the enterprise service desk who would have to track down an onsite resource for service, or the end user had to walk and search around the site until they found an available IT staff member. Kallpod was able to resolve these issues when deployed.
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"The user satisfaction rating has jumped a great deal. We continue to get great reviews from end users and the company's leadership."
-Troy Quigley, Global Director of IT, Gilead Sciences
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Improved Service Response Times by -15mins
Increased User Satisfaction Rate by +18%
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